Refund & Dispute Policy

1. Who You Are Buying From

Your contract is with the entity below. This is also the entity named on your invoice and registered with our payment providers.

2. What We Sell

Global Info Edge is a digital marketing and technology services agency. We sell professional services delivered remotely by our team in India to clients worldwide. We do not sell physical goods, so no shipping or return-of-goods process applies.

The services covered by this policy are:

• Performance marketing — paid advertising strategy, build and ongoing management across Google, Meta, LinkedIn and similar platforms
• Search engine optimisation and content marketing
• Website and landing page design, development and maintenance
• AI automation, chatbot and CRM workflow implementation
• Analytics, tracking and attribution setup and reporting
• Managed VPS hosting and website AMC / support plans
• Dedicated hired specialists and white-label delivery for agencies
• Consulting, audits and strategy engagements

3. Prices, Currency & How Charges Appear

• Every price is shown inclusive of the currency it is quoted in. You can switch the display currency anywhere on this site.
• Indian clients are billed in INR and charged 18% GST as shown at checkout.
• International clients are billed in the currency shown on your order confirmation. Where your local currency is displayed for convenience but settlement happens in another currency, this is stated before you pay.
• Your bank or card issuer may add a foreign transaction fee or apply its own exchange rate. These are set by your bank, not by us, and we cannot refund them.
• Charges appear on your card or bank statement as GLOBAL INFO EDGE. If you see a charge you do not recognise, please check this descriptor before raising a dispute.
• Recurring retainers and subscriptions renew automatically on the same day each billing period until cancelled. The amount and renewal date are stated on your invoice.

4. Service Delivery & Timelines

Because we sell services rather than goods, "delivery" means the start and performance of work. Unless your signed proposal states otherwise:

• Onboarding begins within 2 business days of cleared payment and receipt of the access we need (ad accounts, analytics, hosting, brand assets).
• Kickoff call and account audit are completed within the first 5 business days.
• Campaigns, builds and first deliverables go live within 10 to 15 business days, depending on scope.
• Website and development projects follow the milestone schedule in your proposal.
• Ongoing retainers are delivered continuously across each monthly billing period, with reporting at the cadence agreed in your proposal.
• If we cannot start on time for a reason within our control, we will tell you in writing and you may cancel for a full refund of the unstarted work.

5. Cancellation Policy

Before work begins. You may cancel any order at any time before onboarding starts and receive a full refund.

Monthly retainers and subscriptions.

• Cancel by emailing us at least 15 days before your next billing date. We will confirm the cancellation in writing and stop future billing.
• Fees already paid for the current billing period are not refunded — we continue delivering that period in full, and you keep everything produced in it.
• If you cancel with less than 15 days notice, cancellation takes effect at the end of the following billing period.
• Fixed-term contracts may carry an early exit fee. That fee, if any, is stated in your service agreement before you sign.

Project work. You may cancel a project in progress at any time. You are charged for work completed and third-party costs already committed up to the cancellation date; any remaining balance is refunded.

Hosting and AMC plans. Cancel any time before renewal. We do not pro-rate a period already started, and we will provide a full export of your site and data on request.

6. When You Are Entitled to a Refund

We will refund you in each of these situations:

• You were charged twice, or charged the wrong amount.
• You paid but we never started work, and the delay was not caused by you.
• We failed to deliver an agreed, documented deliverable and could not put it right within 15 business days of you telling us.
• We materially breached the agreed scope of work.
• You cancelled before onboarding began.
• A charge was made without your authorisation.

Where only part of the engagement is affected, we refund the affected part on a pro-rata basis rather than refusing outright.

7. What Is Not Refundable

Once work has genuinely commenced, the following are not refundable, because the time, expertise and third-party costs have already been spent:

• Strategy work, audits and consulting sessions already delivered
• Ad account setup, campaign builds and creative production already produced
• Website, landing page, copywriting and design work already delivered or in review
• CRM, automation and integration configuration already implemented
• The current period of a monthly retainer that we have delivered
• Custom or bespoke deliverables made specifically for you
• Advertising spend already placed with an ad platform on your behalf

Campaign performance. Marketing outcomes depend on your market, competition, pricing, sales follow-up and platform algorithm changes. We apply best practice and report honestly, but we do not guarantee specific rankings, lead volumes, conversion rates or revenue. Dissatisfaction with results alone is not, by itself, grounds for a refund — though we will always review the engagement with you and look for a fair resolution.

8. How to Request a Refund

• Email [email protected] with the subject line "Refund request".
• Include your invoice or transaction ID, the date and amount of the payment, and a short description of the issue.
• We acknowledge every request within 2 business days.
• We give you a written decision within 7 business days, with reasons.
• Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take a further 5 to 15 business days to post it, and international bank transfers can take longer.
• We do not charge a fee to process a refund. Where a payment provider has deducted a non-refundable transaction fee, we will tell you the exact amount before the refund is issued.

Refund requests should be raised within 30 days of the payment date. We will still look at later requests — particularly billing errors and unauthorised charges, which we will correct whenever they are reported.

9. Disputes & Chargebacks

If something is wrong with a charge, contacting us directly is almost always faster than a chargeback — most billing issues are resolved the same week. To raise a dispute:

• Email [email protected] or call +91 91559 93311 and tell us what you are disputing and why.
• We acknowledge within 2 business days and give you a named person handling it.
• We aim to resolve every dispute within 10 business days, and will keep you updated in writing if it takes longer.
• If you are not satisfied with the outcome, you may ask for it to be escalated to the business owner for a final review.

Your right to go to your bank. You are always free to raise a dispute or chargeback with your bank, card issuer or payment provider, whether or not you contact us first. We will not penalise you for exercising that right. Where a chargeback is raised, we will co-operate fully with the provider and supply the signed agreement, scope of work, deliverables and correspondence as evidence.

We may suspend ongoing work on an account while a chargeback for that account is open, and we may ask for the disputed amount to be settled before resuming a paused engagement. Services already delivered remain payable.

10. Third-Party Costs & Advertising Spend

Advertising budgets, software subscriptions, domain and hosting fees and similar third-party costs are separate from our service fees.

• Wherever possible we ask you to pay ad platforms directly from your own billing account, so you keep full control and visibility of the spend.
• Where you fund spend through us, unspent balance is returned to you within 10 business days of cancellation.
• Spend already placed with a platform cannot be recovered by us and is governed by that platform’s own refund policy (Google Ads, Meta, LinkedIn, and so on).
• We do not refund third-party subscription fees paid on your behalf once the subscription period has started.

11. Legal & Export Restrictions

We are registered in India and export services internationally. The following restrictions apply to every engagement:

• We do not provide services to individuals or entities located in, or ordinarily resident in, countries or regions subject to comprehensive international sanctions, nor to any person or entity on an applicable sanctions or denied-party list.
• We do not accept work that is unlawful in India or in your country, including services promoting illegal gambling, unlicensed financial or investment schemes, illegal drugs, weapons, adult content, counterfeit goods, or unlicensed pharmaceuticals.
• Regulated sectors such as healthcare, financial services, legal services and education may require you to hold the relevant licence or registration. We may ask for proof before starting work, and may decline or stop an engagement if it cannot be provided.
• All advertising we run on your behalf must comply with the policies of the platform concerned and with the advertising law of the market you are targeting. We may refuse to run creative or claims that do not.
• Cross-border payments to us are export-of-service transactions under Indian foreign exchange regulations. We may need to collect purpose-code and beneficiary information to receive an international payment lawfully.
• If we must stop or decline an engagement for any of the reasons in this section, we refund all amounts paid for work not yet delivered.

12. Promotions, Discounts & Trials

• The specific terms, eligibility and expiry of any promotion are stated with the offer at the time it is made, and those terms govern that promotion.
• Discounted or promotional fees are refundable only up to the amount actually paid.
• Free audits, strategy calls and trials carry no charge and create no payment obligation.
• Promotional pricing applies for the period stated in the offer; renewals afterwards are at standard rates, and we tell you the new rate before it takes effect.
• Promotions cannot be combined unless the offer says so, and cannot be applied retrospectively to an invoice already paid.

13. Changes to This Policy

We may update this policy. Changes are published on this page with a new "Last updated" date, and the version in force on the date of your payment is the one that governs that payment. Material changes affecting an active retainer will be notified to you by email before they take effect.

14. Contact Us

For anything about refunds, cancellations, billing or disputes, reach us directly. We reply to every message within 2 business days.